Terms & Conditions
Effective Date: July 27, 2026
Welcome to the Tessa Cleaning Services website. These Website Terms and Conditions govern your access to and use of tessacleaning.com and any related pages, forms, content, features, or services made available through the website.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Website Terms and Conditions. If you do not agree with them, please discontinue use of the website.
1. About This Website
This website is owned and operated by Tessa Cleaning Services.
The website provides general information about our company, cleaning services, service areas, employment opportunities, booking options, quote requests, billing information, and ways to contact our team.
Information provided through the website is intended for general informational purposes and does not create a cleaning service agreement by itself.
2. Cleaning Service Terms
These Website Terms and Conditions govern the use of this website.
Cleaning appointments, estimates, payments, cancellations, property access, service guarantees, damages, safety requirements, and other matters related to services performed by Tessa Cleaning Services are governed separately by our Cleaning Service Terms.
If there is a conflict between these Website Terms and Conditions and the Cleaning Service Terms concerning an actual cleaning service, the Cleaning Service Terms will control.
3. Website Use
You may use this website only for lawful purposes.
You agree not to:
- Use the website in violation of any applicable law or regulation
- Submit false, misleading, fraudulent, or incomplete information
- Attempt to gain unauthorized access to the website, server, accounts, forms, or connected systems
- Interfere with the security, availability, or operation of the website
- Introduce viruses, malicious code, automated scraping tools, or harmful technology
- Copy, reproduce, distribute, or commercially exploit website content without written authorization
- Impersonate another person or misrepresent your identity or authority
- Use the website in a way that may harm Tessa Cleaning Services, our employees, clients, vendors, or reputation
We reserve the right to restrict or terminate access to the website when we reasonably believe these terms have been violated.
4. Quotes, Requests, and Online Booking
The website may allow visitors to request an estimate, complete an assessment form, submit a service inquiry, or request an appointment through Jobber or another third-party platform.
Submitting a form or selecting an available date does not necessarily guarantee:
- Acceptance of the requested service
- Confirmation of an appointment
- Availability of a specific date or time
- A particular price
- A specific cleaning team
Tessa Cleaning Services may need to review the property, requested scope, service location, scheduling availability, access requirements, and other relevant information before confirming service.
A cleaning appointment is not considered confirmed until you receive confirmation from Tessa Cleaning Services or its authorized scheduling platform.
5. Accuracy of Information Submitted
You agree to provide complete and accurate information when submitting a quote request, booking request, contact form, employment application, or other website form.
This may include information about:
- Your identity and contact details
- The property address and service location
- The property type, size, and condition
- Requested services
- Access requirements
- Parking or building restrictions
- Pets, hazards, or special conditions
- Preferred dates and scheduling needs
Tessa Cleaning Services is not responsible for delays, inaccurate estimates, scheduling issues, or service limitations caused by incomplete, inaccurate, or misleading information.
6. Pricing and estimates
Prices displayed or discussed through the website are not final unless expressly identified as a confirmed written quote.
Estimates may vary based on factors including:
- Property size
- Property condition
- Requested scope
- Frequency of service
- Required labor time
- Location and accessibility
- Parking or building access
- Special requests
- Additional services
The final service price will be confirmed according to Tessa Cleaning Services’ quoting and scheduling process.
7. Payments and Billing Information
The website may provide general information regarding accepted payment methods and how clients may pay invoices.
Most invoices are issued separately through QuickBooks or another authorized billing platform. Each invoice may contain its own secure payment instructions or payment link.
Tessa Cleaning Services does not guarantee that every payment method will remain available at all times. Payment options may be updated periodically.
Payment obligations related to cleaning services are governed by the applicable invoice and Cleaning Service Terms.
8. Third-Party Platforms and Integrations
This website may connect to or display tools operated by third parties, including:
- Jobber
- QuickBooks
- Google Analytics
- Google Search Console
- Google Maps
- Google Reviews
- Venmo
- Zelle
- PayPal
- Payment processors
- Social media platforms
These services are operated independently and may have their own terms, privacy policies, availability requirements, and security practices. Tessa Cleaning Services does not control third-party platforms and is not responsible for their:
- Availability
- Technical errors
- Security practices
- Data handling
- Service interruptions
- Content
- Policies
- Changes in functionality
Your use of a third-party service is subject to that provider’s applicable terms and policies.
9. Employment Applications
The website may allow individuals to submit an employment application or résumé. Submitting an application does not guarantee and/or create:
- An interview
- Employment
- An employment relationship
- A promise of future employment
Applicants are responsible for providing complete and accurate information. Tessa Cleaning Services may use the information submitted to evaluate qualifications, contact applicants, verify information, and conduct lawful screening as permitted.
Website Content
We make reasonable efforts to provide accurate and current information. However, website content may occasionally contain typographical errors, outdated details, incomplete information, or technical inaccuracies.
Services, service areas, availability, pricing, policies, website features, and other information may be changed without prior notice.
Tessa Cleaning Services does not warrant that every statement or item of content will always be complete, current, or error-free.
11. Intellectual Property
Unless otherwise stated, the website and its contents are owned by or licensed to Tessa Cleaning Services. This includes:
- Tessa Cleaning Services name and logo
- Written website copy
- Page layouts
- Photographs and graphics
- Videos
- Service descriptions
- Check lists
- Brand elements
- Icons
- Downloadable materials
- Website design elements
These materials are protected by applicable copyright, trademark, and intellectual-property laws.
You may view and use the website for personal, noncommercial purposes. You may not reproduce, republish, modify, distribute, sell, license, or exploit website content without prior written permission.
12. Testimonials and reviews
The website may display testimonials, reviews, ratings, or comments provided by clients.
Individual experiences may vary. Testimonials do not guarantee that every client will receive identical results.
We may make minor edits to testimonials for grammar, length, or readability without changing the substance of the client’s feedback.
13. Photographs and Visual Content
Photographs on the website may include images of our team, fleet, cleaning activities, client-authorized properties, completed spaces, or licensed stock photography.
Website images are intended to illustrate our brand and services. They do not guarantee that a particular employee, property type, cleaning result, product, or piece of equipment will be involved in every appointment.
14. External Links
The website may contain links to websites or services operated by third parties.
External links are provided for convenience and do not necessarily represent an endorsement.
Tessa Cleaning Services is not responsible for the accuracy, availability, security, accessibility, content, or practices of third-party websites.
You access external websites at your own discretion.
15. Privacy
Your use of this website is also subject to our Privacy Policy.
The Privacy Policy explains how information may be collected, used, stored, and shared through website forms, analytics, cookies, scheduling tools, employment applications, and third-party integrations.
16. Website Availability and Security
We work to maintain a secure and functional website, but we cannot guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components.
The website may occasionally be unavailable due to:
- Maintenance
- Software updates
- Hosting interruptions
- Security measures
- Third-party service failures
- Technical problems
- Events beyond our reasonable control
You are responsible for maintaining appropriate security protections on your own device and internet connection.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
Tessa Cleaning Services makes no warranties, express or implied, regarding:
- Website availability
- Accuracy or completeness of website content
- Compatibility with every device or browser
- Third-party services
- Freedom from technical errors or interruptions
- Results obtained from using the website
Nothing in this section limits any rights that cannot legally be waived under applicable law.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Tessa Cleaning Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or connected with:
- Use or inability to use the website
- Reliance on website content
- Third-party links or platforms
- Website errors or interruptions
- Unauthorized access beyond our reasonable control
- Loss of data, revenue, opportunity, or business
Nothing in these terms excludes liability that cannot legally be excluded or limited. Claims involving an actual cleaning service are governed by the applicable Cleaning Service Terms and any written service agreement.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Tessa Cleaning Services and its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, or expenses arising from:
- Your unlawful misuse of the website
- Your violation of these Website Terms and Conditions
- Information or content you submit through the website
- Your infringement of another person’s rights
This provision does not apply where prohibited by law.
20. Accessibility
Tessa Cleaning Services is committed to providing a positive website experience.
If you experience difficulty accessing website content or functionality, please contact us so we can review the concern and provide reasonable assistance where possible.
21. Changes to These Terms
We may revise these Website Terms and Conditions periodically to reflect changes in:
- Website functionality
- Third-party services
- Business operations
- Legal or regulatory requirements
- Company policies
The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law.
22. Governing Law
These Website Terms and Conditions are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Any dispute concerning the website or these terms will be subject to the jurisdiction of the appropriate state or federal courts located in Michigan, unless applicable law requires otherwise.
23. Severability
If any provision of these Website Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect.
The invalid provision will be interpreted or modified only to the extent necessary to make it enforceable, where permitted by law.
24. No Waiver
A failure by Tessa Cleaning Services to enforce any provision of these terms does not waive the right to enforce that provision or another provision in the future.
25. Entire Agreement
These Website Terms and Conditions, together with the Privacy Policy and any other website policies expressly incorporated by reference, represent the complete agreement regarding use of this website.
Cleaning services remain separately governed by the Cleaning Service Terms, applicable estimate, invoice, and any written service agreement.
26. Contact Information
Questions regarding these Website Terms and Conditions may be directed to:
Tessa Cleaning Services
Kalamazoo Office
422 E. Cork St., Suite B
Kalamazoo, MI 49001
Phone: (269) 267-8661
Grand Rapids Office
3824 44th Street SE
Kentwood, MI 49512
Phone: (616) 304-2988
Email: info@tessacleaning.com